Critical Incidents for Intercultural Communication

The Critical Incidents videos and resources help users develop effective communication in culturally diverse workplaces contexts for internationally educated professionals and Canadian-born professionals.  

 

 Resources available include 19 videos of communication interactions in a Canadian workplace setting, an introduction video explaining the resources and how can they can be used, an activity guide with easy to use suggestions for classroom activities, a scene by scene breakdown of the cultural perspective points, dilemmas and character profiles used in each video and the video transcripts to support language learning.